Description:
Healthcare Call Center Essentials provides practical, actionable tips to medical call center operations. Discover how to better manage your team and develop strategies to meet goals and powerfully support patients and healthcare facilities.
Brief description: Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat magazine and Medical Call Center News covering the healthcare call center industry. Peter's lifetime of experience includes managing a multi-location call center, employment with a call center vendor, and consultant for healthcare call centers, medical answering services, and telephone answering providers. Learn more at peterlyledehaan.com.
Review Quotes: