Description:
This PhD dissertation provides academic research on the telephone answering service industry. It explores the challenges, potential solutions, and necessary steps to transition into a call center. Useful for academics and industry research.
Brief description: Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He's owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry.