Description: Using real-life examples, the authors offer guidelines for developing good questioning, listening, and feedback techniques and explain how to write effective memos and reports, make memorable presentations, and lead productive meetings. Also covers "reading a room", body language, and more. Line drawings.
Brief description: Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line, and shows them how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition. Dr. Alessandra is president of Online Assessments, (OnlineAC.com) a company that offers online assessments and tests; co-founder of MentorU.com, an online e-learning company; and Chairman of the Board of BrainX, a company that offers online digital accelerated-learning programs. He is a widely published author and was recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985--and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers.