Description: "We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations-our identities-shape every discussion we have, from who will pick up the kids to how we want to be treated at work"--
Review Quotes: "This is not just a riveting read about how to understand others better. It's also a revealing look at how to be understood. Charles Duhigg delivers a winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best."--Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the podcast Re: Thinking
"Our personal and professional success depend upon our ability to understand and be understood, and yet we typically leave this up to intuition. In Supercommunicators, Charles Duhigg goes through a mountain of research--and some riveting stories--and unearths practical tactics to show that anyone can become a more effective listener, speaker, and even social media poster."--David Epstein, bestselling author of Range and The Sports Gene "This book stayed with me. I found myself thinking about how many questions I ask and how often I laugh in conversation. Given how much talking we all do, it's amazing how little we understand. A much-needed guide to connecting in disconnected times."--Amanda Ripley, author of High Conflict "Charles Duhigg does it again, with a book we all need to read. Using his unique mix of stories and science, he gives us Supercommunicators, a guide to better conversation and deeper human connection. If you want to improve your communication skills at work and in life, this book is the place the start."--Arthur C. Brooks, professor, Harvard Kennedy School and Harvard Business School, and #1 New York Times bestselling author