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Lexile Level
AR Level
AR Level
Designing Complaint Handling and Service Recovery Strategies 9781944659394 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.812
N/A
Pricing Services and Revenue Management 9781944659189 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.816
N/A
Designing Customer Service Processes 9781944659240 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.51
N/A
Service Marketing Communications 9781944659219 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.802
N/A
Crafting the Service Environment 9781944659301 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.23
N/A
Service Quality and Productivity Management 9781944659424 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.4013
N/A
Managing Customer Relationships and Building Loyalty 9781944659363 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.812
N/A
Developing Service Products and Brands 9781944659158 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.575
N/A
Positioning Services in Competitive Markets 9781944659127 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.802
N/A
Managing People for Service Advantage 9781944659332 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.3
N/A
Balancing Capacity and Demand in Service Operations 9781944659271 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.78
N/A
Rules of the Service Game: What Service Leaders Need to Know 9781944659660 by
Wirtz, Jochen -
World Scientific Publishing Company,
-2027
N/A
Not Yet Published!
Understanding Service Consumers 9781944659097 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.8342
N/A
Building a World Class Service Organization 9781944659455 by
Wirtz Jochen -
Ws Professional,
-2017
Dewey: 658.4092
N/A