Description:
Emotional intelligence (EI) and emotional quotient (EQ) are critical to your success and knowing how to use them can improve your care, organization, and life.
Brief description: Susan Fink Childs, FACMPE, a native of Glen Cove, New York, currently resides in Rougemont, North Carolina, with her husband, Garry, and one very spoiled cat. Her daughter, Cady, son Jacob, and daughter-in-law Mellissa also live locally, providing remarkable family meals, conversations, and gatherings.Ms. Childs established her career in Public Accounting and Medical Administration before forming Evolution Healthcare Consulting in 2002. She has over 30 years of experience in healthcare medical practice management and is a board-certified fellow of the American College of Medical Practice Executives (ACMPE).Susan is a subject matter expert in the Structural Equation Model (SEM) program on Emotional Intelligence and Practice Operations, applying awareness with experience guiding dynamic and practical workshops and practice retreats. Recognized for her trusted professionalism and proven approaches, she helps medical practices establish conscious processes and strategies that encourage and promote self-awareness. She believes every practice can create high-performance teams.Childs has an extensive background in medical practice operations, personnel and role development, revenue cycle management, front desk Time of Service (TOS) collections, communication, customer service, and physician communications. Susan is a national presenter and international author for organizations including AAPL, AAOE, AAP, MGMA, Ascent, ACC, and the AMA. She also served as the ACMPE Education Advancement Chair with MGMA.Ms. Childs is known for recognizing ingenuity and resourcefulness and bringing out the best in the medical office staff. Over her career, she has recruited employees from restaurants and donut shops solely due to observation of those people who take extra steps and initiative in their roles. Her objective is to help practices build compassionate, accessible care while ensuring each staff member is respected and recognized for their value, impact, and contributions to the practice.
Review Quotes:
"In the national conversation about physician burnout, the Great Resignation, and patient dissatisfaction - until now - no one has focused on the need for clinicians to develop emotional intelligence skill sets as a booster of resilience and practice improvement. Susan Childs, a seasoned practice management consultant, brings her discerning eye to the matter with her usual emphasis on the practical and the possible. Her focus on real-life medical office dynamics refines this important topic to the right level of real-life clinical practice to make her book an important read for those of us focused on the wicked problems in contemporary medical practice dynamics."
Grace E. Terrell, MD, MMM, CPE, FACP, FACPE
Chief Product Officer
IKS Healthcare
High Point, North Carolina
"Susan Childs has demonstrated a keen, deep knowledge of the nooks and crannies of medical practice. For some of us, this book will be a great reminder of what drives us as human beings and professionals. For others, it will be a necessary primer on emotional intelligence and how to apply it to one's practice. It is obvious after reading the book that Susan has spent her career learning, teaching, and applying these concepts. I highly recommend this resource to physicians starting out in practice, those in mid-career, and those who'd like to improve their own emotional intelligence to create a better office environment. Indeed, absorbing and putting into practice some of these lessons will improve your relationship with your patients and perhaps even with yourself."
Priya Wagle, MD
AtlantiCare Physician Group, Otolaryngology
Egg Harbor Township, New Jersey
"In medicine today, the human factor is often lost by the technical aspects, including EHR management, billing requirements, AI, etc. While technological advancements are critical, mastering the human element should never be overshadowed. Through her work, The Emotionally Intelligent Physician Leader, Susan reminds us how vital the physician-patient relationship truly is while delivering superior healthcare to our patients."
Donna Nicholson, MBA, BSN, RN, CPCO
Managing Director, Risk Solutions
Curi Advisory
"Susan Childs skillfully captures the multifaceted nature of the demands of being a physician. She guides the reader to recognize that in our modern world of cutting-edge advancements, financial obligations, electronic medical records, and patient expectations, the real art of being a physician still lies in being a knowledgeable, empathetic, and relatable human. A successful physician can utilize Emotional Intelligence to lead, encourage, and inspire others. Childs' book is timely and relevant, meant to teach and challenge us to be our best using our gifts."
Susan Glenn, MD, PhD
Raleigh Neurology, Raleigh, NC
"Susan Childs' book, The Emotionally Intelligent Physician Leader, has real-world authenticity. The stories and recommendations ring true, informed by her 30 years of advising practice administrators and physician leaders.
This isn't just another bland business read. It has true application to physician practice - a must-read."
Louise Borda, CPC, MBA
Senior Associate Dean
California University of Science and Medicine