Description: Providing trauma-informed strategies that address many common scenarios, this hands-on resource will show library workers how to de-escalate difficult situations safely and effectively.
Review Quotes:
"In the book's introduction, Paauw cites a recent PLA survey indicating that librarians across the country overwhelmingly feel that incidents requiring de-escalation are on the rise and, furthermore, that they lack the resources and knowledge to adequately respond to these challenges. Paauw's timely book addresses these concerns with practical approaches and nuanced discussions of the causes, effects, and manifestations of trauma and mental health ... Sensitively presented and highly recommended."
-- Library Journal (starred review)