Description: Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Brief description: Christopher Grove is an award-winning, veteran actor and narrator based in Los Angeles. He guest-stars on top network TV shows (recurring on Season 2 of David Fincher's Mindhunter, How To Get Away With Murder, Pretty Little Liars, Revenge, Scandal, Masters of Sex, Justified, Agent Carter, and more). He has performed at major theaters around the country, including the Mark Taper Forum and the Public Theater. Chris has lived and worked in London, Toronto, New York, Los Angeles, and some of the places in between. He's the son of a college professor and World War II veteran and of a social worker. He has degrees from the University of Toronto (history and political science) and the University of Southern California (print journalism), where he graduated in the top of his class.