Description: Your stomach's churning; you're hyperventilating--you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies--in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: why we turn to ineffective tactics when the heat is on; how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in; ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged; strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions; and how to get through the hardest conversations with your reputation and relationships intact.
Brief description: Rosemary Benson is an Audible #1 bestselling narrator, singer, educator, and stage actress. She has appeared across the US, Canada, and Italy, and regularly performs with several ensembles and big bands. As a passionate learner and audiobook fan, she strives to entertain, enlighten, and encourage, so she is at home in many genres. Her musical ear allows her to produce myriad accents for storytelling, while her expertise in differentiating instruction guides her abilities in nonfiction. She lives across the river from Philadelphia with her husband and a houseful of musical instruments and books.