Description:
How do organizations transform knowledge into performance, innovation, and strategic advantage? This first book of a two-volume work delivers a comprehensive, research-driven examination of the organisational, human, and technological foundations of knowledge management (KM) in contemporary business environments.
Exploring how firms harness knowledge through culture, leadership, systems, and workforce capabilities, the book - the first of a two-volume work - brings together cutting-edge empirical research, cross-industry case insights, and contributions from globally recognised scholars to illuminate how knowledge is created, shared, retained, and applied across diverse organisational contexts.
Chapters investigate critical themes such as knowledge retention in times of workforce transition, data storytelling as a strategic communication tool, communities of practice, digital collaboration, ethical knowledge governance, blockchain-enabled value chain transparency, and the role of AI and cloud technologies in reshaping organisational learning. From engineering firms navigating the loss of legacy expertise, to fashion companies integrating immersive technologies, the volume provides an integrated view of the socio-technical systems that underpin knowledge-driven performance.