Description:
This new book introduces an easy to understand and apply model for companies to rise above market challenges to stay relevant to customer needs in a world filled of uncertainties.
Brief description: Emmanuel Richard is the CEO and founder of Extens Consulting. He is an engineer graduated from Telecom Paris in France, whose career has been dedicated to transformation of organizations through digitization combined to human soft skills. He has built an extensive expertise in customer experience in BtoB and BtoC european industries, and is a designer of the C2ES(TM) index, the Customer Employee Easy Score.His passion for the field of Customer and Employee Experience has driven him to imagine new concepts and methods to prepare executive leaders to stand out from international competition.
Review Quotes:
"The authors have developed a practical and scalable CARE framework to help any business accelerate the achievement of many goals. I recommend this book as a refreshing way to fine-tune strategy toward the ultimate goal of happy teams, happy customers, and amazing results !"
Shep HYKEN
CX expert & New York Times bestselling author of The Amazement Revolution
It is always the operationalisation of relevant concepts that is the real challenge. With Out care the competition, the authors have developed a pragmatic and concrete approach that enables professionals to capitalise on care as a lever for generating value. And it's certainly transferable to the personal sphere !"
Pascal LATOUCHE
PhD, Author about Innovation & C.E.O Lookyouread.fr