Description: Unleashing the Chief Moment Officers outlines the necessary passion and practicality to build and sustain an enterprise-wide exceptional experience strategy.
Review Quotes:
"Anyone who has tried to please customers and drive their loyalty knows it's challenging work. Diane Hopkins has poured her heart, soul, insight, experience, wisdom, and passion into Unleashing the Chief Moment Officers and through this work, she has demystified the customer connection challenge.This is a must-read for anyone who seeks to serve another business or life. It is an empowering, experiential tool that will inspire your inner Chief Moment Officer--moreover, it will purposefully connect you to the power of serving well in every moment, every day." -- Joseph Michelli, New York Times #1 bestselling author of books like "Driven to Delight, The New Gold Standard, The Zappos Experience" and "Leading the Starbucks Way."