Description: In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development.
Brief description: Roger K. Williams has spent over 20 years in retail, more than 18 years in IT, and in excess of 12 years in leadership roles at Fortune 50 companies. He has also earned numerous certifications including ITIL(R) Expert, PMP, COBIT(R) 5 Foundation, HDI Support Center Manager, ISO20000 Foundation, and Toastmasters Advanced Communicator Bronze. He has spoken at international conferences and panel sessions on ITSM and navigating the future of computing. His writings on managing attention and harnessing technology trends at the RogertheITSMGuy blog and on Google+ have garnered praise from a diverse audience.