Description:
This book teaches leaders to use "Process Behavior Charts" that distinguish signals (significant changes) from noise (routine fluctuations) in performance metrics - helping them react less, lead better, and improve more.
Brief description: Dr. Donald J. Wheeler has been teaching people how to use their data more effectively for over 40 years. He was a student and colleague of Dr. Deming for 21 years and is a recipient of the Deming Medal. He is a Fellow of the American Statistical Association and also a Fellow of the American Society for Quality. He has conducted over 1000 seminars in seventeen countries on five continents. He is author or co-author of 25 books and over 200 articles. He has been a columnist for both Quality Digest and Quality magazines. Through these seminars, books, and articles he has had a profound impact on companies and organizations around the world.Mark Graban is an internationally recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including "Measures of Success," "Lean Hospitals," "Healthcare Kaizen," and "Practicing Lean." His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation" (June 2023). He hosts and produces podcasts, including "Lean Blog Interviews" and "My Favorite Mistake. Mark is also a "LinkedIn Top Voice."Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company KaiNexus.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.
Review Quotes:
"With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you're navigating a tough business environment, you need this book."
- Daniel H. Pink
Author of WHEN and DRIVE
"Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work."
- Eric Ries
Author of The Lean Startup and The Startup Way
"This book outlines in understandable terms the complex world of performance measurement."
- Dr. John Toussaint
Executive Chairman and CEO, Catalysis
Author of books, including On the Mend
"Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics -- and that's valuable time we now put to better use."
- Dr. Greg Jacobson
CEO and Co-Founder, KaiNexus