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Customer Experience (CX) Engineering in Aerospace and Defense: Delivering Winning Value Propositions in a 'New-Game' Landscape

Contributor(s): Phillips Lynn (Author), Hughes, Mel (Author), Sloane, Stanton (Author)

ISBN: 9781665754897

Publisher: Archway Publishing

Hardcover
$62.99
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Pub Date: March 26, 2024

Lexile Code: 0000

Target Age Group: NA to NA

Physical Info: 0.81" H x 11.00" L x 8.50" W ( 2.31 lbs) 242 pages

BISAC Categories:

Business and Economics | General

Descriptions, Reviews, etc.

Description:

The authors contend that new business capture teams operating in the aerospace-defense sector which adopt their "Best Practices, Outside-In, Customer-Centric" approach to executing their capture processes can attain supranormal contract win rates-as high as 80% and higher.

They back up this claim with captivatingly told case study vignettes of 21st century competitions that they were personally involved with, providing teams with practical step-by-step guidelines, tools and templates to help replicate these successes.

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