Description: Process management is a key component of the services that companies provide, and Conger has written a helpful tool to learn more of this key component now helping companies around the world. Throughout this book, she provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.
Brief description: Sue A. Conger has a BS in psychology from Ohio State University, an MBA in finance and cost accounting from Rutgers University, and a PhD in computer information systems from the Stern School of Management at New York University. Sue also has consulting, teaching, and writing experience in organization development and process improvement. Her consulting work includes such clients as Southwest Airlines, La Quinta Inns, and Pattonair (A UK subsidiary of Umeco).