Business Etiquette, Third Edition: 101 Ways to Conduct Business with Charm and Savvy

Description: Discover the habits that distinguish true business professionals--and how to make a great impression on customers, clients, and colleagues.

Many people invest in their careers, yet have no clue how to set themselves apart from their competition. This guide, from the author of What Self-Made Millionaires Do That Most People Don't, reveals the unwritten and unspoken rules of success. It gives new hires and seasoned executives alike nearly effortless strategies--for avoiding mistakes that hold you back and climbing that slippery ladder of success. You'll learn appropriate ways to:

• Introduce two people whose names you've forgotten
• Ask for some of your boss's time
• Manage coworkers who drop into your office on a moment's notice
• Handle being put on the spot in a meeting
• Play the corporate hierarchy game with your boss and other higher-ups
• Deal with international hosts, colleagues and customers, and much more

Brief description: Ann Marie Sabath is president of At Ease Inc., a nationally recognized protocol and etiquette firm. She has trained more than 90,000 individuals at companies such as Fidelity Investments, Monster.com, CVS Pharmacy/Caremark, Deloitte & Touche, Baird Investments and Marriott International. The first and second editions of Business Etiquette have been recognized by the Oprah Winfrey Show, the New York Times, Entrepreneur Magazine, the Seattle Times, and the Cincinnati Enquirer, among many other newspapers, radio and television stations. Sabath has been profiled in a wide variety of media, including Forbes, the Wall Street Journal and USA Today. She divides her time between New York and Cincinnati.