Description:
Patient access is business-critical for today's medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice's bottom line.
Brief description: Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium(R) in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Elizabeth has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association(R) (MGMA(R)) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company.Elizabeth is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions), The Physician Billing Process (three editions), and Staffing the Medical Practice, she is the author of Mastering Patient Flow (four editions), Front Office Success, and the PCMH and PCSP Policies and Procedures Guidebooks. A frequent contributor to national healthcare publications and a sought-after keynote speaker, Elizabeth currently resides in Atlanta, Ga., with her husband and three children.To contact Elizabeth or learn more about her services, go to www.elizabethwoodcock.com.
Review Quotes:
" Patient Access is essential for healthcare leaders who are responsible for designing and implementing a state-of-the-art patient access management system. Once again, Woodcock and Keegan have distilled the complexities of access management into a practical, must-read book. Healthcare consumers equate access with quality and this newly revised version addresses the fact that patient access has moved beyond simple appointment and telephone system management. The book identifies the critical components required to enhance patient access in addition to providing tools, resources, best practices and case studies. It is the roadmap for transformation in patient access management."
Christine A. Schon, MPA, MHCDS, FACMPE
Chief Operating Officer
Cheshire Medical Center Dartmouth Hitchcock
Past Chair, MGMA Board
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" Everyone wants a silver bullet with respect to understanding healthcare patient access and call management. However, these are complicated issues with as many facets as providers who practice within our organizations. Elizabeth and Deborah break down these complications into consumable and manageable parts; providing data points and measures that will guide you on how to make sustainable change."
Paul Schmitz
Director of Patient Access and Capacity Management
Physician Enterprise Adventist Health System
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"Our healthcare environment demands expertise in finance, technology, strategic planning, marketing, public relations, human resources and operations. However, patient access is the core of our business and is often overlooked. The work of Woodcock and Keegan in this book gives us direction and guidance in developing and managing the critical component of a successful practice ... managing patient access, phone procedures and creating a culture of patient first."
Patricia L. Brewster, MHA, FACMPE
Chief Executive Officer
Intrahealth Group and OrthoAtlanta