Description:
This book offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) - the most radical remaking of the welfare state in a generation.
As PES shift from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change.
Brief description: Zach Roche is Assistant Lecturer in Management Studies at the South East Technological University in Ireland.
Review Quotes: "A ground-breaking collection on the opportunities, pitfalls and unfilled promises of digitalising public employment services. Essential reading for researchers and policy practitioners concerned about the advent of online delivery channels, the rise of algorithmic profiling systems and the implications for a key institution of social citizenship." Michael McGann, University of Melbourne