Description:
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare.
Review Quotes:
Praise for Previous Editions of this Classic Guide:
Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence.--Thomas Hinton, President, California Quality Awards
Baldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider 'best in class.' Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own company -- almost a mini-benchmark opportunity. Ideas for how to best present your information are helpful and can be used in day-to-day organization and tracking of processes and services.--Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona Using the Malcolm Baldrige criteria to improve your business makes bottom-line sense. Using Mark Graham Brown's book to improve your business can compound your results. Mark brings real-world best practices to your desk, making it easier for your company to identify improvement opportunities.--Mark A. Naig, Operational Development Specialist, Ericsson, Inc.