Description:
How did professionals and laypersons employ crisis communication during the first two years of the COVID-19 pandemic? How can this inform how we approach other long-term, or prolonged, crises in the future?
Review Quotes: "A stress test is used in medicine to assess the condition of a patient's heart. Crisis Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications is a stress test for crisis management across multiple levels: individual, organizational, community & regional, and national & international. The best crisis communication research has always been interdisciplinary and this book captures that effectively through the various case studies used to illuminate the various levels of analysis. While much of what we learn about COVID-19 and crises is applicable only in the arena of public health crises, many of the insights presented in Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications have applications to other areas of crisis communication and our understanding of resilience. It is a fascinating read because of its willingness to embrace the complexity of the pandemic." -Dr. W. Timothy Coombs, Centre for Crisis and Risk Communications and ICA Fellow