Description: "Jim Boyce has been involved in IT since the late 1970s in a wide range of roles. He has been a structural steel designer, CAD operator and trainer, college instructor, consultant, ISP owner, and freelance author. He was a director at Xerox, where he managed globally distributed teams providing managed services for Windows Server and collaboration platforms, including SharePoint and Documentum. Over the past 14 years, Jim has held multiple roles as an individual contributor and people manager at Microsoft, including Technical Account Manager, Delivery Management Manager, and now Principal Customer Success Account Manager. In a writing career spanning over 30 years, Jim has written more than 65 books and upwards of a thousand articles for many print and online publications, including InfoWorld, TechRepublic.com, WINDOWS Magazine, and Microsoft.com"--
