Description:
Practical guidance for HR professionals on wellbeing and resilience. Evidence-based tools and reflections to stay balanced, manage pressure, and thrive in people-focused roles.
Brief description: Dr. Felicity Baker is a Chartered Clinical and Coaching Psychologist with over three decades of experience helping people and organisations thrive under pressure. She combines academic rigour with two decades of senior leadership in NHS psychological services before co-founding Ultimate Resilience Ltd in 2013. Felicity is co-author of The Skills-Based Model of Personal Resilience (2021) and The Interpersonal Process Model of Organisational Resilience (2023), which underpin the award-winning resilience training and supervision programmes she delivers across a range of sectors. A pioneer in HR mental health and wellbeing, she was instrumental in developing the UK's first HR Supervision programme, an innovative adaptation of clinical supervision designed to support HR professionals' emotional resilience in the workplace. In 2024, Felicity and her team at Ultimate Resilience developed The HR Mental Wellbeing Survey, the first of its kind, which revealed the hidden psychological toll of HR work and is shaping the national conversation about wellbeing in the profession. Through her research, supervision, and training, Felicity continues to lead the movement towards compassionate, evidence-based approaches that help individuals and organisations sustain both wellbeing and performance.