Description:
Taking 'an employment process' approach, this book provides readers with an essential understanding of the purpose and policies concerned with managing a hospitality workforce, within the current national and global environment.
Review Quotes:
'This fully updated edition offers essential insights into Hospitality HR, now with timely additions on AI, digital HR, social media, sustainability, and post-Brexit/COVID trends. Blending academic rigour with practical expertise, it remains a vital resource for students and professionals in the field.'
Prof Florian Hummel, Professor of Strategic Management and Vice-Rector for International Affairs, IU International University of Applied Sciences, DE
'A very welcome new edition of a leading text that is essential reading for academics, students and practitioners with an interest in hospitality human resources management. The text will appeal to those who are new to the subject or are seeking to update and expand their knowledge. It offers critical insights into the hospitality environment and employment issues, focusing on the context, resources, organisational practices and external factors that shape human resources management and development. This edition contains important contemporary issues influencing the sector, including social sustainability, digital technologies and changing hospitality environments. Through a combination of theoretical perspectives, industry case studies and best practice reflections this comprehensive and accessible text immerses the reader into the captivating world of human resources management in the hospitality industry.'
Prof Adele Ladkin, Professor of Tourism Employment at Bournemouth University, and Deputy Director of the International Centre for Tourism and Hospitality Research, UK
'This is an essential read for current practitioners and the next generation of HR leaders, particularly for those passionate about hospitality, tourism, and service industries. Integrating foundational principles with contemporary trends (e.g., big data and AI in HR), and real-world innovations, it offers a fresh perspective to the learning of art of people management.'
Prof Emily Ma, Professor of Hospitality & Event Management, University of Surrey, UK
'Strategic and forward-thinking HR management continues to be a cornerstone of success in the hospitality industry, and this new edition captures the sector's evolving landscape with impressive clarity. The integration of Artificial Intelligence in HR, the growing influence of digital platforms and social media, and the increasing emphasis on sustainability reflect real-world challenges and opportunities faced by today's professionals. This edition also addresses the long-term impacts of Brexit and Covid-19 on labour mobility, workforce resilience, and policy adaptation. The case study approach remains an invaluable asset for students in applied sciences and international programmes, offering both academic insight and practical relevance.'
Peter Birdsall, President & Chair of the Executive Board, Wittenborg University of Applied Sciences, NL