Pub Date: December 8, 1998
Dewey: 658.812
LCCN: 99186622
Lexile Code: 0000
Features: Glossary
Target Age Group: NA to NA
Physical Info: 2.19" H x 11.55" L x 10.87" W ( 3.60 lbs) 442 pages
BISAC Categories:
Business and Economics | Information Management | Customer Relations | Computers | Networking | General | Security | Production and Operations Management | Facility Management | Information Technology
Description: A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican