Description: "Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
Brief description: REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
Review Quotes:
..".the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book's user-friendly format also makes it stand above other customer service reference books...Evenson peppers the book with quotes from actors to inspire performance, but it's her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine