Pub Date: March 20, 2013
Dewey: 658.812
LCCN: 2012040797
Lexile Code: 0000
Features: Bibliography, Index, Price on Product, Table of Contents
Target Age Group: 18 to NA
Physical Info: 0.60" H x 8.90" L x 6.00" W ( 0.50 lbs) 208 pages
BISAC Categories:
Business and Economics | Customer Relations | Business Communication | General | Consumer Behavior | Decision Making and Problem Solving | Sales and Selling | Management
Description: The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
Brief description: RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.