Description: Sales pros are struggling to build relationships with customers while trying to close sales over the phone faster than ever before. This quick reference guide shows salespeople how to develop truly exceptional phone skills that win over even the most reluctant customers.
Brief description: RENEE P. WALKUP is a sales and sales-management consultant with over 20 years of experience. She is a nationally recognized professional public speaker, a course facilitator at the American Management Association, and the president of SalesPEAK, Inc., a sales performance company.