Description:
Resorts have become important to American society and its economy; one in eight Americans is now employed by the tourism industry. Yet despite the ubiquity of hotels, little has been written about those who labor there. Drawing on eight years of...
Review Quotes:
The book is a result of a participant/ethnographic study and the research experience unfolds before the reader making the book an appealing read.... The authors were involved in participant observation in five luxury resorts, with over 500 resort workers and they interviewed 90 workers in-depth. The data provides a rich tapestry to draw inferences from and reveals much about workers' experiences and understanding about their working lives behind the glamorous façade of palm trees and golden beaches.
-- "The Journal of Industrial Relations"