Description:
Resorts have become important to American society and its economy; one in eight Americans is now employed by the tourism industry. Yet despite the ubiquity of hotels, little has been written about those who labor there. Drawing on eight years of...
Review Quotes:
Adler and Adler's genuine skill as storytellers... really elevates this book to an engaging and compelling read, bringing to life this fascinating milieu. Too often research in the hospitality sector has tended to rely on the managerial voice alone and this book clearly avoids such a trap. Indeed, it takes its place alongside several other crucial works emanating from the United States, where ethnographic study has allowed us a real insight into the working lives of those employed in the hospitality sector.
-- "British Journal of Industrial Relations"