Description: In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs.
Review Quotes:
'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998