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Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit

Contributor(s): Barnes, Cindy (Author), Blake, Helen (Author), Pinder, David (Author)

ISBN: 9780749455125

Publisher: Kogan Page

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Pub Date: October 27, 2009

Dewey: 658.812

LCCN: 2009019109

Lexile Code: 0000

Features: Bibliography, Illustrated, Index, Price on Product, Table of Contents

Target Age Group: NA to NA

Physical Info: 0.60" H x 9.10" L x 6.10" W ( 0.75 lbs) 232 pages

Descriptions, Reviews, etc.

Description: The authors explain what a value proposition is and how to build and deliver one. They argue that, contrary to the norm, value propositions cannot rest on unsupported marketing claims, but must be created at a strategic level and expressed in measurable terms.

Review Quotes: "Value Propositions are the most useful selling tools marketing has ever created, although - up until now - theres been very little advice to help salespeople use them. Here, for the first time, the authors have given us a comprehensive and practical guide that fills a real need."-- "Neil Rackham, author of SPIN Selling and Visiting Professor at Portsmouth and Cranfield BusinessSchools"

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