Description: Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users.
Review Quotes: 'Usability triumphs! Sherman and his contributors arm the reader with an arsenal of methods and strategies to overcome the greatest of usability challenges. A must have for anyone who wants to learn about usability in the *real world!*' Catherine Courage, Author, Understanding Your Users, Usability Manager, salesforce.com 'We all know success stories within the user experience community. But how do we make the case for users inside our organizations? With this book come stories that can motivate, inspire, and most importantly provide the means and the methods to create change. The result, if successfully sold to the decision-makers, is bound to improve the user experience.' Dr. Carol Barnum, Professor of Information Design and Co-Director of the Usability Center, Southern Polytechnic State University, USA