Description:
This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients.
Review Quotes:
"This book pushes the boundaries of patient safety science and is essential reading for all those interested in creating better, safer, health systems."
--Russell Mannion, University of Birmingham, United Kingdom
"I really like the highly international nature of the chapter authorship and also the way in which chapters blended together both a resilience engineering prism and an organizational behavior perspective, which is unusual and encouraging."
-- Ewan Ferlie, King's College London, United Kingdom
"The book justifies an important shift in perspective: from the 'find-and-fix' approach that focuses on where the system is not working to a more positive focus on how things do work and how we can learn from models of good practice."
-- Trisha Greenhalgh, University of Oxford, United Kingdom
"This book builds a much needed bridge over the gap between our plans for care and the reality of practice. It makes a valuable contribution to the RHC series. As the final installment of the trilogy of books on this topic it offers a range of perspectives and challenges to thinking on this topic that will be of interest to students and practitioners interested in health care improvement and re-design."
-- Catherine Pope, University of Southampton, United Kingdom
"The change of perspective from Safety I to Safety II is a major breakthrough in thinking about patient safety, emphasizing the complex and dynamic interactions that characterize much healthcare practices. Putting the relation between 'work-as-imagined' and 'work-as-done' center stage, this book adds to those critical insights by offering tools (and re-analyzing existing ones) that help both scholars and practitioners in researching and designing safer healthcare systems."
-- Roland Bal, Erasmus University Rotterdam, Netherlands