Description:
As concise and practical as ever, this new edition brings together principles and new theories in intercultural communication, focusing on communication as the foundation for management and global leadership. This book helps readers to build awareness and knowledge, practise mindfulness, and develop communication skills.
Review Quotes:
"Elizabeth Tuleja has written an excellent and balanced introduction to cross-cultural behavior. She interweaves cross-cultural anecdotes, longer cases, and a firm grasp of the major theories and approaches in the cross-cultural area to produce a highly readable, sensitive, and insightful introduction to this amazingly complicated area. Professor Tuleja has also expanded the number of examples to include those describing European, New Zealander and Australian issues. As well, she theorizes about the influence that Covid-19 is exerting on cross-cultural behavior. In every substantive chapter she has also introduced a unique feature, 'In My Own Words: Cross-cultural experiences of people from around the world.' I highly recommend this new edition."
Martin J. Gannon, University of Maryland and California State University San Marcos, USA
"Elizabeth Tuleja brings a unique and welcome intercultural communication perspective to the field of global business. Her extensive background and mastery of the literature has resulted in an engaging book full of useful concepts, models, and real-life examples and cases that are suitable for both newcomers to the field and experienced practitioners."
Joyce Osland, Professor Emeritus, San Jose State University, USA and Senior Partner, Kozai Group
"This excellent book on intercultural communication for global business is a tool that will enhance your mindset and skill set in a way that develops cultural intelligence. It is my opinion that every business leader, politician, salesperson, negotiator, and diplomat should own a copy of this book and read it well. Just as Emotional Intelligence can be developed, so too can Cultural Intelligence be developed, and as much as we need Emotional Intelligence in our world today, we also definitely need Cultural Intelligence if we hope to lead well in this new globalized reality. This is a book you must own, and once you own, make the contents your own!"
Rob Elkington, CEO and President, Global Leadership Initiatives; Ontario Tech University Faculty of Education, Stellenbosch University School of Public Leadership; Trent University Faculty, Master of Management
"Tuleja provides a lucid and timely compass for navigating cultures in a rapidly globalizing, often polarizing world. Practical intercultural tools, fresh thought-provoking case studies and engaging activities offer students and professionals lit pathways for effective communications across a dizzying array of clashing cultures. Don't leave home without it!"
Joe Lurie, Award-Winning Author and UC Berkeley International House Executive Director Emeritus