New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Contributor(s): Michelli, Joseph A (Author)

ISBN: 9780071548335

Publisher: McGraw-Hill Companies

Hardcover

$33.00

Pub Date: July 4, 2008

Dewey: 658.4092

LCCN: 2008007056

Lexile Code: 0000

Features: Bibliography, Dust Cover, Index, Price on Product, Table of Contents

Target Age Group: NA to NA

Physical Info: 1.06" H x 8.75" L x 5.63" W ( 1.08 lbs) 304 pages

BISAC Categories:

Descriptions, Reviews, etc.

Description: The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.

Brief description: Joseph A. Michelli, Ph.D., is an internationallysought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, TheHartford Insurance Group, and UCLA HealthSystem. The author of the bestselling The StarbucksExperience, he has appeared on The Glenn Beck Show and CNBC's On the Money.

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