Description: From getting through to the cable company to dealing with identity theft to fighting the unfriendly skies, the "Chicago Tribune's" Problem Solver offers practical, money-saving advice for readers who want to become their own consumer advocate.
Brief description:
Jon Yates grew up in Ames, Iowa, and began his newspaper career in Iowa City. He briefly covered Congressman Sonny Bono for the Palm Springs Desert Sun and was a crime reporter at the Nashville Tennessean. He lives in Oak Park, Illinois, with his wife, two kids, and eighty-pound mutt.
Review Quotes:
"A goldmine of hand-picked information for those trying to navigate today's tough consumer terrain." - Kirkus Reviews
Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it. This is 'self help' with an ass-kicking. - Amy Dickinson, America's favorite advice columnist and New York Times bestselling author
Nothing less than a public service ... [What's Your Problem?] will make you feel smarter, wiser and well equipped to battle institutions and individuals who sometimes don't have our best interests at heart-everyone from giant banks, utilities and insurance companies to sleazy car salesman, mechanics and contractors. - Mark Di Vincenzo, New York Times bestselling author of Buy Ketchup In May and Fly at Noon
Jon Yates gives consumers a great primer on how to solve their own customer service problems. - Angie Hicks, Founder of Angie's List